Refund Policy

1. Overview

This Refund Policy explains when money or CIRCA may be refunded for Circles. It works together with our Terms & Conditions and Privacy Policy. Contact: info@circles.bar.

Circles uses CIRCA as an in-app digital unit. CIRCA earned for free (welcome bonus, referrals, monthly Social Score rewards, etc.) has no cash refund value. Purchased CIRCA and store subscriptions or IAPs are handled as described below.

2. Apple App Store & Google Play purchases

If you paid through the Apple App Store or Google Play (including CIRCA packs or any paid app entitlements billed by the store):

• Those purchases are processed by Apple or Google, not directly by Circles’ card vault
• Refund requests are primarily handled under Apple’s or Google’s refund policies and tools (for example reportaproblem.apple.com or Google Play order refund flows)
• We may confirm purchase status or revoke in-app entitlements if a store refund is issued, to prevent double benefit

If a store refund is approved, any CIRCA or Premium benefits tied to that purchase may be reversed or adjusted on your account.

3. CIRCA top-ups & Premium

Where Circles offers card or processor top-ups for CIRCA (including simulated or live checkout depending on build), refunds of unused purchased CIRCA may be considered only if:

• The charge was duplicated or clearly erroneous
• You did not receive CIRCA that was paid for due to a system fault
• Required by applicable consumer law in your country

Premium / Golden Theme unlocks that activate from a qualifying CIRCA purchase are generally non-refundable once the benefit period has started, except where required by law or where the purchase failed to unlock Premium despite successful payment.

Welcome CIRCA, referral CIRCA, and monthly Social Score CIRCA are promotional or earned rewards — not refundable as cash.

4. Spent CIRCA (pins, ads, transfers, glow, etc.)

CIRCA spent on in-app features is generally final once the feature is delivered or the transfer completes, including:

• Pinning a post for a chosen duration
• Peer-to-peer CIRCA sends (username or QR)
• Promotions / ads or “glow” boosts when those features are live
• Other consumable digital features we may introduce

Because posts are ephemeral and visibility is time-bound, we cannot “restore” an expired moment by refunding a pin after the period has run.

5. AI image generation

AI image generation is typically charged in CIRCA per successful image. If generation fails because of a confirmed Circles system or provider error (and you did not receive a usable image), we refund the CIRCA charge for that attempt — consistent with in-app messaging.

We do not refund CIRCA because you dislike the creative result of a successfully generated image, or because you prompted content that violates our Terms and was blocked.

6. Social Score & monthly rewards

Social Score changes and monthly CIRCA distributions are gameplay / reputation mechanics, not purchased goods. We do not refund or cash-out monthly rewards. We may correct clear accounting errors or reverse fraudulently obtained score or CIRCA.

7. How to request help

Email info@circles.bar with:

• Your Circles username
• Date, amount, and platform of the charge (Apple / Google / card)
• Order or transaction ID if you have it
• A short description of the problem

We aim to respond within a reasonable period. For store-billed items, we may direct you to Apple or Google while we verify entitlements on our side.

8. Chargebacks & abuse

Filing a chargeback without contacting us first may delay resolution. Confirmed payment abuse, refund fraud, or exploitation of CIRCA systems may result in account suspension and clawback of balances, in addition to any store actions.

9. Changes & local law

We may update this Policy as billing and CIRCA features evolve. Nothing here limits non-waivable consumer rights in your jurisdiction (including any mandatory withdrawal rights for digital content where they apply and have not been lawfully waived).

10. Contact

Circles · circles.bar
info@circles.bar